Dealing with blemish prone skin isn't easy. That's why were here to support you each step of the way!

Check out the FAQ's below and always reach out if you need the answer to anything.


How do I use the products?

Make sure you're still cleansing your face morning and night in the shower with your anti-bacterial wash. This helps get rid of bacteria (a cause of acne)

Clearing Serum
After cleansing, apply the serum morning and night to your dry face. If you wear make up, you can put it on top of the serum.

Spot Treatment
Apply your spot treatment to those stubborn pesky spots up to 3 times a day (can be used in addition to your serum)

Will these products irritate my skin?

Unlike other products on the market, The Skin Shark is free from harsh ingredients and won't strip or dry your skin. They are packed full natural and semi-natural ingredients, making them perfect for sensitive skin types.

However, allergens can present depending on the individual (just like hay fever!). If you have any irritation or redness, please stop using the product immediately.

How much product do I use?

Clearing Serum
One to two pumps per application of the serum.

Spot Treatment
As much of the gel as necessary to cover the area. Up to 3 times per day.

If I am pregnant or breastfeeding can I use these products?

Yes, this product is safe to use whilst pregnant or breastfeeding.

How long will it take to clear my skin?

We all have different skin and will therefore see different results. For optimum results we recommend sticking to your new routine for a minimum of 6-8 weeks.

How long will the products last for?

Clearing Serum
If you use the product as advised twice a day a bottle will last you on average 4-6 weeks.

Spot Treatment
Use as needed.

Is your product vegan?

Yes, our product is vegan. Our finished product is free from animal-sourced ingredients and testing.

Can I put makeup on after usage?

Yes, you can go about your normal routine after applying the Serum.

Can my menstrual cycle make my skin worse?

Acne is caused by multiple different factors. Hormones are one of them and the changes around the menstrual cycle do commonly cause a flare of acne. If you are developing cystic acne around your period, you should see your doctor.

Why has my skin gotten worse since using the products?

When changing up a skincare routine it can often go through a stage of purging. Purging is completely normal and is just your skin's way of telling you it's getting use to your new routine and particular ingredients.

The good news is that it does clear up! Everyone skin is unique, so everyone's journey is going to be slightly different in terms of how long it can take. Stay patient and keep positive!


How can I make payment on site?

We’ve gotcha covered with all types of payment methods from Afterpay as well as Visa, Mastercard, and American Express.

Is it safe to use my credit card on the site?

Absolutely. We hired a bunch of encrypting data dudes to ensure that everything is water-tight.

Will you give out my details to third parties?

Not a chance. We’re not in the business of hoodwinking. So know that we’ll never pass your deets onto anyone else.


Can I track my order?

You definitely can! Check your order email for your tracking link. Click that and become the Sherlock Holmes of order tracking.

How long will it take for my order to arrive?

Did you know Australia is the 6th largest country in the world? Well it is! And because of this delivery really depends on where you’re located within this amazingly vast country of ours and beyond. However, we work with Australia Post and international couriers to get your parcel to you as quickly as we possibly can! You can check out our delivery guidancehere

Do you ship internationally?

We are supporting faces all over the globe! You can check out our delivery guidance here.


Do you offer a returns policy?

In the unlikely circumstance you aren’t diggin’ our amazing products we do offer returns within 14 days if products aren't opened. Check out our Returns Policy for more details and be sure to email us within 7 days of receiving the product at

How do I contact The Skin Shark?

Shoot us an email at and we’ll jump onto it straight away

Get in touch with us

Need help? We’re here for you. Get in touch with our expert team.

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